Általános Szerződési Feltételek

These General Terms and Conditions (hereinafter referred to as GTC)

Bende Gábor is a private entrepreneur
Headquarters: 2455 Beloiannisz, Szarafisz utca 8.
Branch office: 1084 Budapest, József utca 36.
Registration Number: 2984832
Registering authority: Central Office of Public Administration and Electronic Public Services
Tax number: 41152386-2-27
Electronic mailing address: info@bende.hu
Phone / fax: + 36-1-477-0262
Place of complaint handling: 1084 Budapest, József utca 36.
Name, place of residence, branch of the consignee: CG-SYSTEMS Informatics, Trade and Service Limited Liability Company (registered office: 1096 Budapest, Haller, 26th 3rd, branch: 2315 Szigethalom, Rákóczi Ferenc utca 19.)
E-mail address of the hosting provider: gero.krisztian@cg-systems.hu

- hereinafter referred to as "the Service Provider") and the User (s) of the User using Electronic Commerce Services (hereinafter referred to as "the User"). (Service Provider and User hereinafter collectively referred to as "Parties").


This General Terms and Conditions apply to all electronic commerce services provided in Hungary, which are located in the electronic store at www.bende.hu (hereinafter referred to as the "Website") (hereinafter: webshop / webshop).

For purchase in the web shop, both without registration and electronically registered, this is possible through the order detailed in this GTC.

At the same time as the order placed on the website, the User agrees to be bound by the provisions of this GTC.

The applicable Terms and Conditions of the www.bende.hu website (hereinafter: the General Terms and Conditions) can be accessed by clicking on the "GTC" link on the website. The operator of the www.bende.hu website, that is, the Service Provider reserves the right to unilaterally amend the General Terms and Conditions. By clicking on the fact of the change and the provisions affected by the change by clicking on the current GTC, the User will receive specific information. The Service Provider places the planned modifications on the homepage of www.bende.hu at 14 days prior to the modification for everyone in a visible way. You will notify the Registered Customers of the Service Provider by 14 days prior to the modification of the General Terms and Conditions by specifying the provisions of the amendment to the registered e-mail address. If the Service Provider has informed the User of the change in the GTC and of the User Registration until the amendment has entered into force, the Service Provider considers that the User has consented to the amendment of the General Terms and Conditions and recognizes all of its provisions as compulsory.

The valid GTC will be accessible and downloadable by clicking on the GTC tab on the website of all visitors and registered users of the website, as well as the current attachment of any electronic mail confirming the order.

This contract is governed by the Civil Code. 6:82. Of this Article, shall not be registered by the Service Provider.
The contract is concluded between the Parties in Hungarian.


Purchase at the webshop is for non-registration. If the User wishes to register, the User must provide the required information (eg name, e-mail address, tax number, telephone number, delivery address) in full on the electronic form.
By registering, the User expressly agrees that the data provided by the Service Provider will only be handled in connection with the purchase in connection with the execution of the order.

The visitor to the site must be aware of the following circumstances when registering. In addition to the User's personal data during the registration, you must choose a username and password.

The names of the users registered on the website must be at least 3 characters apart if the User chooses a username that is busy and is automatically indicated by informing the visitor of the need to choose a new username. The password consists of at least 8 characters and must include at least one capital letter and a numeric character. After the registration, the system sends a confirmation letter to the e-mail address provided by the visitor. By clicking on the link in the mail, you can activate your registration. The activation of the registration is possible within 12 hours following the sending of the confirmation email, otherwise the registration intent will be canceled without further notification to the User. The registration data can be modified or changed at any time after logging in. However, the order submitted prior to the change in the registration data shall be made by the Service Provider on the basis of the previous user data, unless the User undertakes to bear any additional costs that may be incurred by the Service Provider in advance to inform the User.

The Service Provider shall not be liable for any delays and delays due to misrepresentation and / or inaccuracy of the User's data. The Service Provider shall not be liable for damages resulting from the User's forgetting of the password or for any unauthorized access to the Service Provider for reasons attributable to the Service Provider.


As stated above, the purchase is not linked to registration. If the User is not registered on the Website, the provisions in the "Sign In" order and purchase are not applicable.


You can log in to the webshop by entering the user name and password before registering the User. In the event that the User has forgotten his password, the user will automatically send a new password to the e-mail address provided by the User by entering the user name or email address used for registration.


The product data sheet contains a brief description of the products and a photo of the product. The products in the webshop may differ from those shown on the picture, but the Service Provider is not responsible for it.
The instructions for use of each product can be found in the brief description of the products and in the product information leaflet.

1. Select and place your products and the number of items you are ordering.
2. Select a payment method.
3. Enter billing information.
4. Check the order.
5. Accept General Terms and Conditions.
6. Confirm your order and submit it permanently.
7. Confirmation of the order in the e-mail, including the valid GTC.

During the purchase, the User has a withdrawal and modification / repair option for each step, which means that until the final delivery of the order the data that may have been mistakenly or incorrectly entered can be modified or improved.

The User can click on the basket icon to check the products you want to buy at any time, to delete the products you place at any time, to change the amount you are ordering.

Before the final confirmation of the order, a separate screen will be able to review and verify again all the ordering information previously provided by the User and all the costs corresponding to the acceptance and payment method chosen by the User.

By confirming and finalizing the order, the user declares that he / she accepts and agrees to be bound by the Terms of Service that may be downloaded from the website and attached to the e-mail that confirms the purchase.

The Service Provider is only able to accept the order if the User completes all the information required for the order. The Service Provider is not responsible for any delays or other problems or mistakes that may be attributable to the Customer's erroneous and / or inaccurate ordering data.

By submitting your order, the User hereby declares that you agree to these Terms of Service and to be bound by it.

By submitting an order, the User also agrees that the information contained in the order will be handled by the Service Provider, or by the person who is involved in it or as an employee, in connection with the execution of the order, or handed over to the shipment organization for delivery purposes.

The Service Provider confirms the receipt of the User's order to the User by electronic means. The final shipment of the order by the User and confirmation of the arrival of the order is not yet a contractual agreement.

If such confirmation does not arrive to the User within 48 hours after sending the order of the User, the User shall be exempt from the obligation to bid or to fulfill the contractual obligations. The Service Provider shall not be subject to a confirmation obligation if the User issues an invalid electronic address or for any other reason the User's mailbox can not receive the message.

The Service Provider accepts the order if the User has provided all the information necessary for the order to the Service Provider. The Service Provider shall not be liable for any damages resulting from the erroneous performance of the defective data, and the resulting costs and damages shall be borne solely by the User and may be reimbursed to the Service Provider.

 The Service Provider acknowledges the acceptance of the order to the User in a separate e-mail, simultaneously with the order number being numbered. When the order is accepted by the User, the contract will be concluded.


The price quoted for each item includes the sales tax. However, the purchase of the products does not include the cost of postal delivery or delivery.

The Service Provider reserves the right to change the prices of products ordered from the webshop at the same time as the modification appears on the web site. The amendment does not negatively affect the purchase price of the products already ordered.


Orders are processed at any time during the opening hours of the shop operated by the Service Provider. The order submitted by the User beyond the opening hours will be processed on the working day following the receipt of the order.

If the ordered product can not be found in stock, despite the ones indicated in the webshop, the Service Provider will notify the User without delay but within 3 working days indicating the time within which the ordered product is to be purchased. If the User no longer has the right to order the product on the basis of the above, he may cancel the order with the Service Provider, which simultaneously exempts the Service Provider from the execution of the order. In the event that the User withdraws from the purchase but has paid the purchase price of the product in the meantime to the Service Provider through a bank transfer, the Service Provider shall arrange for the refund of the amount without delay but within 2 working days.

If the product ordered by the User is in stock, the Service Provider will arrange for the product to be prepared for personal receipt or posting within 3 working days of the confirmation of the order.


The Service Provider provides the following delivery and payment methods for ordered products:

Personal pick-up and payment by cash or credit card at the 1084 Budapest, József Street 36. shop. You also have the option to receive a personally repurchased product previously received by bank transfer if you have paid the purchase price of the product within 5 days, ie within 5 days of your order confirmation email.

In any case, the Service Provider will always notify the User of the possibility of personal receipt of the product (s), and before that date the product will not be considered as transferable.

In case of personal receipt, no shipping fee will be charged.

Delivery via Magyar Posta with payment by cash transfer: Delivery to the address chosen by the User is done, the purchase price is paid in cash at the time of shipment.

Delivery via Magyar Posta with payment by bank transfer: The customer must pay the purchase price of the products within 5 days, ie within 5 days, to the account number of the e-mail confirming the order. Within 5 business days of the payment of the proof of payment of the purchase price, the Service Provider shall arrange delivery of the products via Magyar Posta.

If the delivery of the products takes place with the participation of Magyar Posta, the User is obliged to check the packaging of the product at the time of receipt, if the package is damaged or incorrect, to request a record of it, indicating any errors it has detected. The objection to the packing of a packet is only held by the record in the Provider's mode.


The User shall have the right to terminate the contract within 14 days without the need to state reasons in accordance with Section 20 of Government Decree 45/2014 (ll.26.) On the detailed rules of contract between consumer and business.

The withdrawal / termination period shall expire 14 days after the date of receipt of the product ordered by the User or the User designated by the third party other than the carrier. In the case of several products, it expires after 14 days from the date on which the User or the User designated by the third party other than the carrier carries the last product.

The User may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. If the User wishes to resign / terminate his / her right of withdrawal / termination, he / she must send a clear statement of his / her withdrawal / termination notice to the Service Provider (eg by post, by electronic mail) with one of the following contact details:

Address: 1084 Budapest, József utca 36.
e-mail: info@bende.hu

EXEMPTION OF DISCONTINUING / DISCHARGE (45/2014 according to Annex 2 to the Government Decree)

Statement of withdrawal / withdrawal statement
(only in case of withdrawal / termination of contract, please fill in and return)
I, the undersigned, hereby declare that I am practicing / exercising my right of withdrawal / termination / right for the sale of the following products or the contract for the provision of the following services:
Date of contract / time of receipt: 5
Name of consumer (s):
Address of the consumer (s):
Signature of consumer (s): (solely on declaration made on paper)

Upon receipt of the Electronic Declaration of Termination / Termination by the User, the Service Provider shall immediately acknowledge the User by electronic means.

The User shall exercise his / her withdrawal / termination right by sending a withdrawal / termination notice before the expiry of the above deadline.

If the User withdraws from the Contract, the Service Provider shall refund the total amount paid as a consideration by the User, including the costs incurred in connection with the delivery, within 14 days from the date of the withdrawal.

If the User exercises his right of withdrawal or termination, the Service Provider reimburses the amount returned to the User in the same manner as the payment method used by the User. Under the express consent of the User, the business may apply a different payment method for the refund, but the User may not be charged any additional charges.
If the User specifically chooses the mode of transport other than the least costly mode of transport, the Service Provider shall not be obliged to reimburse the resulting additional costs.

In the case of a contract for the sale of a product, the Service Provider may withhold the above amount until the User has returned the Product or has no doubt that it has returned it; the previous date must be taken into account. The Supplier shall not be entitled to a retention if he has undertaken to return the product himself.

If the User withdraws from the contract, he or she shall be required to return the Product without delay but no later than fourteen days from the date of the cancellation, or to the Service Provider or the Service Provider for the receipt of the product, unless the Service Provider has undertaken to return the product . Returns will be deemed to have expired if the User sends the product before the expiry of the deadline.

The User shall only bear the direct cost of returning the Product.

If, at the time the contract is concluded, the product is shipped to the User, the Service Provider will return the product at its own expense if it can not be returned by post as a postal item.

The User is only responsible for depreciation resulting from use beyond the use required to determine the nature, properties and operation of the product.


The User may not exercise his / her right of withdrawal / termination in the case of non-prefabricated products that have been produced on the basis of a user's request or explicit request or for a product clearly designated for the User's personality.

The User may not exercise his / her right of withdrawal / termination in respect of a sealed package that can not be returned after the disassembly of a health or hygienic cause after its release.

The Service Provider has no XLVII of 2008 on the Prohibition of Unfair Commercial Practices. Code of Conduct Act.


The Service Provider is 45/2014. (3) of the Order of Government of the Republic of Hungary (II.26.), The following reference leaflet is published.

A warranty

In which case can the User with the right of access to the service be allowed to live?

In the event of the Service Provider failing to fulfill its obligations, the Service Provider may enforce a claim claim under the Civil Code.

What are the rights of the User on the basis of the warranty claim?

You may, at your choice, have the following assurance claims:
You may request correction or replacement, unless the fulfillment of any of your requirements is impossible or you may incur a disproportionate additional cost to your Service provider. If you have not requested or requested repair or replacement, you may request a proportional delivery of the consideration or you may correct the error at the Supplier's expense or repair it, or otherwise terminate your contract at the end.
You will be able to switch from one of your eligible assurance rights to another, but you will bear the cost of the migration unless it was justified or the business was given a reason.

What is the deadline for validating the claimant's access claim?

You are obliged to report the error immediately after discovery, but not later than within two months of discovery of the error. At the same time, please note that beyond the two-year limitation period from the performance of the contract, you will no longer be able to enforce your warranty rights.

To whom can you enforce your claim claim?

You may enforce your warranty claim against the Service Provider.

What other conditions are you having to enforce your warranty rights?

Within six months from the date of delivery, there is no other condition for validating the claim for warranty service beyond the notification of the error if the User verifies that the product or service was provided by the Service Provider. However, after six months from the date of delivery, the User shall be required to prove that the User's fault has already occurred at the time of delivery.

Product warranties

In which case can a User use a product warranty right?

In the event of a defect in the matter of a move (product), the User may, at his option, claim the right or claim of product claim specified in point 1.

What are the rights of the User under the product warranty claim?

As a product warranty claim, you may only ask for repair or replacement of the defective product.

In what cases is the product considered to be defective?

The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the features specified by the manufacturer.

What is your deadline for validating your Product Claims?

Your Product Claims may be validated by the User within two years of the date of placing the product on the market. After this deadline, he will lose his entitlement.

To whom and on what other conditions can you claim your product warranty claim?

You may only claim your Product Claims against the manufacturer or distributor of the movable product. You must prove the defect of the product when claiming product liability.

In which case is the manufacturer (distributor) exempted from his product liability obligation?

The manufacturer (distributor) is only exempted from his product liability obligation if he can prove that:
the product has been manufactured or placed on the market for non - business activities, or
- the error was not recognizable at the time of placing the product on the market according to the state of the art and the state of the art
- the defect of the product results from the application of a statutory or mandatory regulatory requirement.
The manufacturer (distributor) has sufficient evidence to justify the exemption.
Please note that due to the same defect, you may not be able to enforce the warranty and warranty claims simultaneously and simultaneously. However, in the event of a successful validation of your product warranty claim, you may claim the warranty claim for the replaced product or the part repaired to the manufacturer.


In which case do you have the right to have the right to do so?

In the case of incorrect execution, the Service Provider is obliged to provide a guarantee under the Civil Code and Government Decree 151/2003 (IX.22.).

What rights and timelines do you have on a warranty basis?
When is the company exempt from the obligation to guarantee it?

The undertaking's guarantee obligation is exempted only if it proves that the cause of the fault occurred after the delivery.

Please note that due to the same failure, you may not claim warranty and warranty claims, warranty claims, warranty claims simultaneously or simultaneously, otherwise the User is entitled to warranties of rights regardless of the rights set out in points 1 and 2.


The User may make any complaints that may arise during the purchase in one of the following contact details. The Service Provider's complaint management is free of charge.

Oral complaint

The User's oral complaint shall be promptly examined by the Service Provider and remedied as soon as possible. If the User disagrees with the manner of complaint handling or if the complaint can not be remedied immediately, the Service Provider's record of the User's Complaint will be taken and the content of the complaint will be agreed upon and approved by the User. A copy of the minutes shall be provided by the Service Provider to the User. After the receipt of the complaint, the Service Provider shall examine and provide a reasoned reply within 30 days of its submission regarding its complaint.

Complaints on the phone are recorded, so in this case the record of the above is replaced by the voice recording.

The minutes of the complaint include the following information:

(a) the name, address,
b) the place, time, manner of submission of the complaint,
c) a detailed description of the User's complaint, a list of documents, documents and other evidence presented by the consumer,
(d) a statement by the undertaking of its position on the complaint of the User, if the complaint can be immediately investigated,
e) the person signing the record and other than the oral complaint with telephone or other electronic communications service,
(f) the place, time,
(g) in case of an oral complaint with telephone or other electronic communications services, the unique identification number of the complaint.

Written Complaint

In the case of a written complaint, the complaint will be examined by the Service Provider after the receipt, and a written reply will be sent to the User within 30 days of the submission of the complaint. Upon request, the Service Provider shall inform the User electronically of the result of the test.

The complaint is investigated, rejected or remedied by the Service Provider based on the legal regulations in force.

The Service Provider responds to the outcome of the full investigation of the complaint, the measures taken to remedy the complaint, and, in the case of refusal, the reasons for the rejection. The Provider's information is provided with clear, plausible explanations, using simple language, avoiding the unjustified use of legal terms. The Service Provider strives to provide a substantive response in response to each of the User's responses.

Register complaint

The following information can be requested by the Service Provider from the User during the handling of complaints:
User name
User address, headquarters, mailing address
User's phone number
Notice Mode
Article number or other identification number of the product or service complained of
Complaint description, reason
User's complaint claim
A copy of the documents required by the User to support the complaint
Other data required to investigate and respond to a complaint

The Service Provider submits the data submitted by the User in the course of the complaint handling in accordance with Section CXII of 2011 on Information and Self-determination and Freedom of Information. in accordance with the provisions of the Act.

Written complaints, including a report on a complaint made during personal appearance, will be retained by the Service Provider for a period of five years. After the retention period, the data carrier (s) will be discarded by the Service Provider.

Personal data recorded in the complaint register shall only be used by the Service Provider for the purpose of registering complaints and handling complaints.


If the user's complaint is totally or partially rejected or the deadline set out above for the investigation of the complaint has not elapsed, the User may contact the following authorities and bodies.

The procedure is based on the User's domicile or residence conciliation brochure.

In the absence of a domicile or a permanent residence of the User, the conciliation body shall be responsible for the jurisdiction of the Service Provider or its authorized representative.

Contact details of the National Consumer Protection Authority (NFH)

Address: 1088 Budapest, József krt. 6th
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
Central e-mail address: nfh@nfh.hu

The conciliation body is responsible for the settlement of consumer disputes outside the court. The task of the Conciliation Body is to attempt to establish a settlement between the parties in order to settle a consumer dispute, and in the event of its ineffectiveness, it will decide on the case in order to ensure a simple, rapid, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or undertaking, the conciliation body shall advise on the consumer's rights and obligations to the consumer.

consumer: a natural person acting for the purposes of his or her independent occupation and economic activity who purchases, orders, receives, uses, makes use of, or commits to, commercial communication and offer. For the purposes of the Conciliation Body rules, with the exception of application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and consumer protection and amending Directives 2006/2004 / EC and 2009/22 / EC - as a consumer, besides the above, a non-governmental organization, a church legal entity, a condominium, an apartment co-operative, a micro, small and medium-sized enterprise acting as a separate legal act acting for purposes other than self-employment and economic activity, which purchases, orders, receives, uses , uses or is the recipient of the commercial communication and offer related to the goods.

The Conciliation Body is an independent body operating in the county (capital) Chambers of Commerce and Industry (hereinafter: Chamber).

The Conciliation Body organized by the Bács-Kiskun County Chamber of Commerce and Industry
Address: 6000 Kecskemét, Árpád krt. 4th
Phone: 06-76-501-500
Fax: 06-76-501-538
Postal address: 6001 Kecskemét Pf. 228.
Baranya County Conciliation Body
Address: 7625 Pécs, Majorossy I. u. 36th
Phone: 0672-507-154
Fax: 0672-507-152
E-mail: bekelteto@pbkik.hu
Web: www.pbkik.hu
Conciliation Body organized by Békés County Chamber of Commerce and Industry
Address: 5600 Békéscsaba, Penza ltp. 5th
Phone: 06-66-324-976
Fax: 06-66-324-976
Borsod-Abaúj-Zemplén county Economic Chambers of Borsod-Abaúj-Zemplén County
Address: 3525 Miskolc, Szentpáli u. First
Phone: 06-46-501-091, 501-870
Fax: 06-46-501-099
Budapest Conciliatory Body, operating beside the Budapest Chamber of Commerce and Industry
Address: 1016 Budapest, Krisztina krt. 99th
Phone: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
The Conciliation Body organized by Csongrád County Chamber of Commerce and Industry
Address: 6721 Szeged, Paris krt. 8-12.
Phone: 06-62-554-250 / 118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu
The Conciliation Body organized by Fejér County Chamber of Commerce and Industry
Address: 8000 Székesfehérvár, Hosszúsetatér 4-6.
Telephone: 06-22 / 510-310 or 06 / 22-510-323
Fax: 06-22-510-312
E-mail: fmkik@fmkik.hu
The Conciliation Body of the Chamber of Commerce and Industry of Győr-Moson-Sopron County
Address: 9021 Győr, Szent István út 10 / a.
Phone: 06-96-520-217
Fax: 06-96-520-218
E-mail: bekelteto@gymskik.hu
Hajdú-Bihar County Conciliation Body
Headquarters: 4025 Debrecen, Petőfi square 10.
Venue: 4025 Debrecen Vörösmarty u. 13-15.
Phone: 06-52-500-710, 06-52-500-745
Fax: 06-52-500-720
E-mail: bekelteto@hbkik.hu
The Conciliation Body operating at Heves County Chamber of Commerce and Industry
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36-429-612 / 122
Fax: 06-36-323-615
Jász-Nagykun-Szolnok County Chamber of Commerce and Industry Conciliation Body
Address: 5000 Szolnok, Verseghy park. 8. III. floor 305.-306. room.
Phone: 20 / 373-2570
E-mail: e-mail: beketnotestulet@jnszmkik.hu
The Conciliation Body organized by the Chamber of Commerce and Industry of Komárom-Esztergom County
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34-513-027
Fax: 06-34-316-259
Email: kemkik@kemkik.hu
Web: www.kemkik.hu
Nógrád County Conciliation Body
Address: 3100 Salgótarján, Alkotmány u. 9 /
Phone: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu
Web: www.nkik.hu
Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Correspondence address: 1364 Budapest, Pf .: 81
Phone: 06-1-269-0703
Fax: 06-1-269-0703
Somogy County Conciliation Body
Address: 7400 Kaposvár, Anna u. 6th
Phone: 06-82-501-000
Fax: 06-82-501-046
Conciliation Body organized by the Chamber of Commerce and Industry of Szabolcs-Szatmár-Bereg County
Address: 4400 Nyíregyháza, Széchenyi u. Second
Phone: 06-42-311-544
Fax: 06-42-311-750
E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Body
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu
Vas County Chamber of Commerce and Industry, the Conciliation Body
Address: 9700 Szombathely, Honvéd square 2.
Phone: 06-94-312-356
Fax: 06-94-316-936
Veszprém County Conciliation Body
Address: 8200 Veszprém, Radnóti tér 1. Pf .: 220
Phone: 06-88-429-008, 08-88-814-111
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu
The Conciliation Body operating at Zala County Chamber of Commerce and Industry
Address: 8900 Zalaegerszeg, Petőfi u. 24th
Phone: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu

Online dispute resolution platform:

Pursuant to Regulation (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, an online dispute settlement platform is available for out-of-court settlement of disputes arising out of the obligations arising from contracts concluded between customers in the Union and traders established in the Union.

Click on the link below to view the detailed rules for dispute settlement: